Return and Refund Policy
Last Updated: June 18, 2026
Due to the specialized nature of peptide and biochemical research products, all sales are subject to the following Return and Refund Policy.
1. Order Cancellations
Orders may only be canceled before processing begins.
Once an order has entered processing, packaging, quality-control review, or shipment preparation, cancellation requests may be denied.
Orders that have been shipped or assigned a tracking number cannot be canceled.
2. Non-Returnable Products
For safety, quality-control, contamination prevention, and regulatory reasons, the following products are non-returnable:
- Opened products
- Unsealed products
- Products exposed to ambient conditions
- Refrigerated or temperature-sensitive products
- Customized or special-order products
- Products returned without authorization
Except where required by applicable law, all sales are final.
3. Authorized Returns
Returns may be considered only when:
- The wrong product was shipped;
- The item remains unopened and factory sealed;
- A return request is submitted within 14 calendar days of delivery.
Prior authorization from Amp Peptide is required before any return shipment.
Unauthorized returns may be refused and returned to the sender.
Customers are responsible for all return shipping costs unless the return resulted from our error.
4. Damaged, Defective, or Incorrect Orders
If your shipment arrives:
- Damaged;
- Missing items;
- Incorrectly fulfilled; or
- Materially different from the order placed,
you must notify us within 48 hours of delivery.
Claims must include:
- Order number;
- Photographs of external packaging;
- Product labels;
- Shipping documentation;
- Clear photographs or video evidence of the issue.
Failure to provide sufficient documentation may result in claim denial.
5. Lost Shipments
A shipment will not be considered lost until:
- Domestic shipments: 15 business days after shipment date;
- International shipments: 30 business days after shipment date.
We reserve the right to investigate with the carrier before issuing any replacement or refund.
Packages marked as “Delivered” by the carrier are presumed delivered unless compelling evidence demonstrates otherwise.
6. Customs Seizures and Import Restrictions
Customers are solely responsible for ensuring compliance with local import laws and regulations.
Refunds, replacements, or credits will not be issued for orders:
- Seized by customs;
- Destroyed by customs;
- Refused by regulatory authorities;
- Delayed due to import restrictions.
Import compliance remains the sole responsibility of the purchaser.
7. Refused or Returned Packages
If a package is:
- Refused by the recipient;
- Returned because of an incorrect address;
- Returned due to failure to pay customs duties or taxes;
any refund issued may be reduced by:
- Original shipping charges;
- Return shipping charges;
- Carrier fees;
- Customs-related expenses.
Certain returned products may not qualify for any refund if they cannot be safely resold.
8. Refund Processing
Approved refunds will be issued to the original payment method.
Please allow approximately 5–10 business days after approval for processing.
Financial institutions may require additional time before funds appear in your account.
9. Chargebacks
Customers agree to contact Amp Peptide and provide a reasonable opportunity to resolve any dispute before initiating a chargeback or payment dispute.
Fraudulent or abusive chargebacks may result in:
- Order cancellation;
- Account suspension;
- Collection efforts;
- Legal action where permitted by law.
10. Limitation of Remedies
To the fullest extent permitted by law, the customer’s sole remedy shall be:
- Replacement of the affected product; or
- Refund of the purchase price actually paid.
Under no circumstances shall Amp Peptide be liable for indirect, consequential, incidental, or special damages.
11. Contact Information
Email: [[email protected]](/cdn-cgi/l/email-protection#bdcec8cdcdd2cfc9fddcd0cdcdd8cdc9d4d9d893ded2d0)
Website: https://www.amppeptide.com